Customer:
Wise Group
Location: Automasjon
& Data, Norway.
The WISE group is a complete system house for developing and building meteorological, oceanographic and motion data systems. The main products are Weather Stations, Environmental Monitoring Systems Helideck Monitoring Systems for marine, offshore and other demanding applications.
Challenge:
WG contacted Oak Tree Consultancy to assist them with their internal audit schedule prior to them being audited by third-party auditors.
Solutions:
Oak Tree Consultancy responded promptly, an initial TEAMS meeting was held on the 11th of March to discuss their requirements.
Remote audits were conducted through TEAMS, and by channelling email requests directly to respective process owners in Norway.
Supplementary information was viewable through remote, direct access to their management system.
Six internal audits were completed by 24th March, as per customer requirements.
Benefits:
WG shall remain compliant with standard requirements.
Access to independent, competent and IRCA trained auditors.
Oak Tree Consultancy can provide quality auditor services and support on a regular or ad-hoc basis.
Customer:
Enerion AS
Location: Norway
Enerion is a leading provider of products and services to the energy sector. Extensive experience in engineering, manufacturing and service of equipment and are committed to deliver flexible and future-oriented solutions to our customers.
Challenge:
Oak Tree Consultancy was contacted mid 2021, to help them achieve ISO 9001 certification by Q1 2022
Solutions:
Oak Tree Consultancy conducted a gap analysis and developed an action plan to cover requirements of the standard and their broad organisational scope.
Oak Tree Consultancy remotely, developed a management system within Sharepoint to complement current activities and ensure compliance with ISO 9001 standard requirements.
Oak Tree Consultancy conducted internal audits to verify system effectiveness.
We supported Enerion AS during their 3rd party audit in Feb 2022.
Effective project management and collaborative approach enabled certification by Q1 deadline.
Benefits:
Enerion AS has successfully achieved ISO 9001 certification with Dovre Sertifisering AS.
Achievement brings a wealth of opportunities, not least competitive advantage, and providing assurance that you have consistent, high standard processes to meet and exceed customer requirements.
Oak Tree Consultancy shall continue to maintain their management system to ensure it remains compliant with legal and other requirements.
Customer:
Dagger Diving
Location: York
Commercial Diving Company:
Marine and Civil Engineering Services UK Wide Diving and Marine Solutions.
Dagger Diving Services Ltd provides commercial diving services to the marine engineering, renewables and maritime industries.
Challenge:
The customer was finding the current system, difficult to use which was causing them problems throughout the business.
Oak Tree were required to review the current management system framework and verify against ISO (9001, 45001, 14001) standard requirements. With a view of providing them with recommendations as to how the system could be improved. Activities were concluded on a remote basis with approved data access to their systems. Thereafter, a full detailed report was provided which included recommendations for system improvements.
The management system structure was disjointed and overly complicated with excessive numbered folders and cover pages which simply added no benefit. Top-level and supporting documentation were being retained out-with the HSEQ system and therefore, essential retrieval of documentation for day-to-day use was problematic. Content within procedures was excessive based on current organisational set-up and scope, and some failed to effectively meet standard requirements.
Solutions:
Recommended the management system framework and content be overhauled, streamlined, and enhanced to ensure valid and effective for use. All HSEQ and supporting documentation to be housed in one location and creation of Master Register for a central point of use. As the customer wanted to develop their own management system knowledge, they were keen to implement the changes themselves. Therefore, sample management system structure and management system documents were provided to assist them in their efforts.
Benefits:
A management system that is effective, adds value, easy to use and ultimately supports business activities.
Customer Feedback:
We are really pleased with everything you have done, it’s very much what we were hoping for.
Internal Auditing
Customer:
EnerMech
Location: Aberdeen
Leading Change and Redefining Success Connecting the Dots
We are specialist service company delivering technical solutions for complex projects. Delivering value to our customers by combining our asset base, experts, IP and technology across the entire asset lifecycle.
Job Scope:
Immediate requirement for experienced auditors trained to ISO 9001:2015, ISO 45001:2018 and ISO 14001:2015 standards to attend site and conduct internal audits in accordance with their Audit Plan.
Deliverables:
• Meeting held with the client to establish their requirements.
• Nine Business Lines were audited within a two-week period.
• Audit reports were provided, which detailed Purpose of Audit, Audit Sampling.
• Findings and Improvement Actions.
Outcome:
The Audit Plan was completed on time and within budget.
Customer Feedback:
Solicited feedback for Responsiveness and; Communication, QHSE Advise and; Solutions, Auditing Services, QHSE MS Maintenance Services, Competence Skills and; Knowledge and On-Time/Project Delivery all noted as ‘excellent’, with additional comment ‘I would not suggest any improvements. The service we received was great, couldn’t fault it at all’.
ISO 9001:2015 Training
Customer:
Parkburn Precision
Handling Systems
Location: Telford
Parkburn Precision Handling Systems is an engineering company specialising in the design and manufacture and installation of product handling systems. Operating from its base in the UK, Parkburn supports the worldwide onshore and offshore markets.
Job Scope:
Company wanted to strengthen their knowledge related to ISO 9001:2015 requirements.
Deliverables:
• Training material created to ensure understanding of both external and internal
requirements.
• Training provided included ISO 9001:2015 standard overview, implementing the
requirements to strengthen business processes, internal examples of where
requirements have been fulfilled, to ensure understanding and the benefits of
implementing, maintaining and improving upon a QMS for our client and their
interested parties.
• Attendees received training manuals on completion of the course, allowing a guide
for future reference as required.
Outcome:
Training delivered on time and within budget.
Customer Feedback:
Unsolicited email feedback included:
I really enjoyed listening to the presentation and learned a lot of new things.
Additionally, it was explained to me with great examples, so I understood it well. We
also had some great discussions about ISO 9001. The presentation included many
new concepts and issues that I did not know before. Every question asked was
answered in a way that was understandable to me.
I learned what we should pay more attention to from a quality point of view. I
understood how important it is to maintain proper documentation and follow
procedures. How important good contact is with the customer, supplier and
employees to have better benefits.
